NEW YORK — Over $1.8 million in food and personal items from DolGen New York, LLC and the Dollar General were secured and will be given to a Rochester-based nonprofit after a state investigation.
This comes as Attorney General Letitia James said her office got multiple complaints from consumers, claiming that the Dollar General regularly overcharged customers more than the price advertised.
Between 2021 to 2023, the investigation found that the Dollar General overcharged items, finding that 43% of the locations investigated failed to give accurate pricing as compared to how it was advertised. This will lead to the Dollar General donating 1.875 million worth of food and personal items to Foodlink, a Rochester-based nonprofit.
Additionally, investigators said they went to 11 locations in Western New York, finding that they were overcharged on 14% of the items purchased, including multiple items advertised on shelf tags, digital and print ads, and online coupons.
“When New Yorkers see a sale price advertised on the shelf, they should be able to trust that they’ll be charged that same price at the register,” said James. “Dollar General regularly charged consumers higher prices than advertised, and the receipts shoppers received were difficult to understand. My office took action, and now Dollar General shoppers can be sure they won’t be overcharged and vulnerable New Yorkers will receive the items they need.”
The Dollar General plans to reform its policies and procedures, aiming to ensure that customers won’t be overcharged more than the lowest price advertised on the shelf, at the register, or through advertisement when shopping.
For more information on this investigation, click here.
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