ROCHESTER, N.Y. — Management at Pinnacle Apartments on South Avenue is speaking out after two elevators broke down and left residents with disabilities stranded outside the 18-floor building.
Residents couldn’t get in or out of their apartments from Thursday evening into late Friday morning amid a stretch of heat and humidity. After crews fixed the smaller elevator, it broke again on Monday, before being fixed again that evening.
News10NBC’s Garrett Chan spoke with PathStone Management CEO Alex Castro, who said they have been trying to fix the two elevators in the high-rise. Castro said the problems with the elevators are caused by wear and tear, primarily damage to the elevator doors. Residents said the larger, freight elevator in the high-rise had been out of service for months.
Castro said management was supposed to receive elevator parts from its supplier on Friday. When that didn’t happen, they had to find a solution to get the smaller elevator back up and running.
“So what we had to do in order to fix that second elevator was to borrow parts from the freight elevator to fix that second elevator because the parts,” he said. “I guess, either companies or suppliers, they don’t have parts at hand. So now we’re waiting on the parts that we had ordered for the prior elevator and the part that we borrowed to fix the first elevator.”
Castro said a resident damaged a freight elevator a few weeks ago and was arrested. News10NBC reached out to the Rochester Police Department to confirm that information.
Residents said the apartment building had other issues extending beyond the broken elevators, including bugs and pests and trash collecting in hallways and stairwells.
Pinnacle Apartments weren’t the only complex to have elevator issues during last week’s heat wave. News10NBC spoke with residents with disabilities at the Park Square Apartments on Manhattan Square Drive, owned by a different company, who were left stranded.
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